Payments And Delivery

Payments

These payment methods are available to our clients:

PayPal:

We accept payment form Credit Cards and bank accounts via this secure payment system.

Direct Bank Transfer:

Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.

Account Name: Paddock 2 Porch Pty Ltd
Bank Name: National Australia Bank NAB
Account Number: 25-193-6444
BSB: 082 679

Payment in full must be received before any orders are dispatched.

Delivery

We deliver Tuesday, Wednesday and Friday.

We offer same business day delivery for all purchase orders received and paid prior to 8am EST on the day of delivery. Orders after 8am EST can be delivered on the delivery day (see public holiday policy below for clarity on what will occur if delivery falls on a public holiday).

Approximate delivery time is between 1.30pm to 6:00pm.

If there are any unexpected delays we will advise you as soon as we are aware and keep you updated with the status of your order.

We deliver to the suburbs specified on the website.

No deliveries are made on public holidays and deliveries due on public holidays will occur the business day prior but if the public holiday falls on a Monday the delivery will be the following business day. In respect to the statement above, to deliver the day before a public holiday, purchase orders will need to be received and paid by 8am on the day prior to the public holiday.

Delivery charge is $4.40.

Returns Policy

If for any reason you are not happy with the product that you have purchased online, Paddock 2 Porch is happy to exchange the items or provide you with a credit note or 100% refund of the specific item/s you are not happy with provided we are notified within 24 hours of the product delivery. It is the responsibility of the customer that the product is returned to us undamaged and in original condition and to pay all freight charges to return the items.

Cancellation Policy

If you change your mind about your order after you have made payment and would like to cancel your order please contact us on via the contact number below before 8am on the delivery date (see Delivery policy for when to expect delivery) and we will refund the value of your purchase.

Errors

Our website may describe or display a product incorrectly (by description, picture or price) due to typographical errors.

A product listed or displayed may be substituted with another depending on availability.

Email Communications

If you have registered through our website to receive email communications from us, we may use your contact details to send you newsletters, marketing emails or invitations to Paddock 2 Porch events. However you may at any time opt out by clicking unsubscribe at the bottom of the email. Upon receiving such a request, Paddock 2 Porch will remove your contact details from our distribution list.

Limitations

Any information on this Website is for information purposes only. It is not intended and nor is it a substitute for medical evaluation and treatment.

Nothing on our Website or contained in any service or product we provide you is intended to be or is to be taken as a medical diagnosis or a recommendation for treatment.

Refer A Friend Offer

We are please to offer $15 off your next order (or any future order) when you refer a new customer to us.

Simply get the new customer to mention your name in the order notes of their first order and we will email you a $15 voucher in the form of a coupon to use on a future order.

Customers are not limited in the amount of coupons they can receive for new customer introductions.

Referred customer cannot live at the same address as the existing customer.

New customers are classified as customers that have never previously placed an order with Paddock 2 Porch.