Frequently asked questions

How can we help you?

• How do Subscription boxes work?

  Paddock 2 Porch is here to help you and your family enjoy fresh, healthy produce with a minimum of fuss. Our subscription boxes are super convenient: they arrive full of delicious seasonal fruit and vegetables on the day that you select – giving you the ability to eat healthy at all times. Plus, our delivery service is fully tracked from door-to-door, so you can always be sure your order arrives safely.

  • Let us know what you or your family don’t eat, and we will replace with what you do. Use order notes on the checkout page or an email to us and we add this information to our database.
  • You can skip weeks for holidays or if you don’t get through your box in time.
  • You can change the size or box type, upsize or downsize your box at any time – no hassle!
  • The delivery day of the week you select will be the same in following weeks unless you advise us otherwise. Changes to your delivery day may occur on weeks that contain public holidays but we will inform you of the changes to delivery days close to the event.
  • You can change your delivery frequency to fortnightly if that suits you better.
  • We allow you to customise these boxes as much as you like so it contains only the produce you love.

• Is the produce organic or spray free?

  No, Paddock 2 Porch delivers farm fresh produce. Some seasonal products are organic and spray free but we can’t guarantee this.

• What's the cutoff time for orders?

  9am on the day of delivery is the cut off time for orders. If you want Bakery items, you need to be order by 12pm the day before to guarantee as they are made to order.

• When will my order be delivered?

  On checkout you are forced to select your delivery date from those available to your suburb. The list of our delivery suburbs and delivery days are also on our home page and Home Delivery page.

• How will my order be shipped?

  We ship all orders with our own reliable, tracked delivery service on the delivery day that you select. Delivery will occur between 1pm and 5.30pm.

• How can I track my order?

  You will receive an email with tracking details in the morning of delivery along with an accurate estimated time of arrival (ETA) so you don’t have to wait around all day for it. Once the driver starts delivering (around 12.30pm on the day of delivery) you will be able to track them using the link in the email.

• What if I'm not home when my order arrives?

  Not to worry! We will leave at your door in a safe place protected from the elements. We will also text you if you are not home to inform you that the delivery has been done.

  You can also add special delivery instructions on the checkout page (order notes), and we’ll do our best to follow them.

• What if we don't eat all fruit and vegetable types?

  You can custom designed your fruit and vegetable boxes or if you want the convenience of one of our seasonal boxes (as one off or subscription) you can list your exclusions in order notes.

  Our team will account for any exclusions when assembling your box by replacing them with items you like.